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Consumer Rights and Responsibilities Test
User ID: Date: 11/10/2024
Check the correct answer or answers in the following:
Consumers have the
right
to which of the following (check all that apply):
Notify AHS if they have an issue
Be treated with dignity and respect
Receive complete written information on the plan of care
None of the above
Consumers have the
responsibility
to (check all that apply):
Be courteous to their staff and supervisor
Refuse to sign any paper that they do not understand
Maintain a safe and lawful environment
None of the above
What should you direct your consumer to do if they have a complaint (check all that apply):
Call Adult Protective Services
Call the Department of Health and Hospitals.
Call the AHS Supervisor in charge of their home.
All of the above
None of the above
Which of the following are part of “cultural access” for your consumer (check all that apply):
Bringing them to a medical appointment
Cooking healthy meals
Bringing them to their church
Bringing them to a concert
The consumer must be available to receive services according to the Plan of Care.
True
False
It is okay to make decisions for your adult consumer, if you think they are unfit to do it themselves.
True
False
Because it is their home, the consumers get to set all the rules for the program they participate in.
True
False
What does a safe and lawful environment mean?
Home is kept clean and there is no clutter on the floors or foul odor.
Consumer’s medication is kept under lock and key, staff has enough antibacterial supplies
No illegal activities are going on and there is nothing hazardous to the health of the consumer or the staff
Choose the correct meaning of the word "Dignity":
A worthy, high or honorable condition. Showing valuable to the consumer
The way you treat or think of someone. You admire and treat them well.
Choose the correct meaning of the word "Respect":
A worthy, high or honorable condition. Showing valuable to the consumer
The way you treat or think of someone. You admire and treat them well.
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