Consumer Rights and Responsibilities Test

User ID: Date: 09/17/2019

Check the correct answer or answers in the following:
  1. Consumers have the right to which of the following (check all that apply):
    Notify AHS if they have an issue
    Be treated with dignity and respect
    Receive complete written information on the plan of care
    None of the above
  2. Consumers have the responsibility to (check all that apply):
    Be courteous to their staff and supervisor
    Refuse to sign any paper that they do not understand
    Maintain a safe and lawful environment
    None of the above
  3. What should you direct your consumer to do if they have a complaint (check all that apply):
    Call Adult Protective Services
    Call the Department of Health and Hospitals.
    Call the AHS Supervisor in charge of their home.
    All of the above
    None of the above
  4. Which of the following are part of “cultural access” for your consumer (check all that apply):
    Bringing them to a medical appointment
    Cooking healthy meals
    Bringing them to their church
    Bringing them to a concert
  5. The consumer must be available to receive services according to the Plan of Care.
    True
    False
  6. It is okay to make decisions for your adult consumer, if you think they are unfit to do it themselves.
    True
    False
  7. Because it is their home, the consumers get to set all the rules for the program they participate in.
    True
    False
  8. What does a safe and lawful environment mean?
    Home is kept clean and there is no clutter on the floors or foul odor.
    Consumer’s medication is kept under lock and key, staff has enough antibacterial supplies
    No illegal activities are going on and there is nothing hazardous to the health of the consumer or the staff
  9. Choose the correct meaning of the word "Dignity":
    A worthy, high or honorable condition. Showing valuable to the consumer
    The way you treat or think of someone. You admire and treat them well.
  10. Choose the correct meaning of the word "Respect":
    A worthy, high or honorable condition. Showing valuable to the consumer
    The way you treat or think of someone. You admire and treat them well.